Introduction

At Pujanmart, we value your satisfaction above all else. We understand that sometimes, the products you receive may not meet your expectations or requirements. That's why we have designed a comprehensive and customer-friendly return policy to ensure your shopping experience with us remains smooth and stress-free.

Quality Assurance

We take immense pride in the quality of our products. Each item is carefully inspected and tested to meet the highest standards before it reaches your doorstep. If, however, you receive a damaged, defective, or incorrect product, we are here to make it right.

Hassle-Free Returns

If you are not completely satisfied with your purchase, you can return the item(s) within [5 days] days from the date of delivery. No questions asked. We believe in the quality of our products and stand by them, and we want you to be confident in your purchase.

Easy Return Process

Returning a product is simple and straightforward. Log in to your account on our website, go to your order history, and initiate the return process. Follow the instructions, and our customer support team will guide you at every step. We aim to process your return request swiftly, ensuring your refund or replacement is processed as soon as possible.

Return Eligibility

To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as you received it. Certain products, such as personalized items, may have specific return restrictions due to their nature. Please check the product description for more details.

Refund or Exchange

You have the option to choose between a full refund to your original payment method or an exchange for a similar or different product of equal value. Your satisfaction is our priority, and we are here to assist you in finding the perfect item.

Return Shipping

In most cases, return shipping costs are on us. We will provide you with a prepaid shipping label for your convenience. For more information on return shipping, please refer to our detailed return policy guidelines.

Exceptional Customer Support

Our dedicated customer support team is available 24/7 to assist you with any concerns or queries you may have. Feel free to contact us via phone, email, or live chat. Your happiness is our goal, and we are here to help.

Rules for return

Return Period: Customers are allowed to return products within a specified period after the purchase date. This period is often between 14 to 30 days, but it can vary.

Condition of the Product: The product must be in its original condition, unused, and in the same packaging as received. Any products that are damaged, altered, or not in resalable condition may not be eligible for return.

Return Process: Customers need to initiate the return process by contacting customer service or filling out a return request form on the website. They may need to provide details about the order, the product being returned, and the reason for the return.

Return Shipping: Depending on the website's policy, customers might be responsible for the return shipping costs, or the website might provide a prepaid shipping label. Some websites offer free returns within a certain timeframe or for specific reasons such as receiving a defective product.

Refund or Exchange: Customers can usually choose between a refund for the purchase price (minus any applicable restocking fees or return shipping costs) or an exchange for a similar product.

Restocking Fees: Some websites charge restocking fees for returned products, especially for items that are not defective. This fee is deducted from the refund amount.

Exceptions: Certain products such as personalized items, digital downloads, or perishable goods may not be eligible for return. The website's policy should specify any exceptions.

Refund Processing Time: The website will outline the time it takes to process refunds or exchanges after they receive the returned product. This period can vary but often ranges from a few days to a few weeks.

Thank you for choosing Pujanmart for your shopping needs. We appreciate your trust and are committed to providing you with exceptional products and outstanding customer service. Shop with confidence, knowing that your satisfaction is our top priority.